FAQ

 

I currently own a Jimmy Crystal New York product. How do I take care of it?

 

Your Jimmy Crystal New York product will maintain its luster for years to come if you follow these simple instructions:

  1. Keep your crystallized product away from extreme tempuratures. 
  2. Choose a hard shell case to carry your sunglasses or reading glasses. 
  3. Avoid contact with sharp objects.
  4. Always use a dry soft cloth to wipe your Jimmy Crystal New York products. 


One of the crystals came off from my product. What do I do now? 


We understand what it feels like when a single crystal is missing from a glamorous Jimmy Crystal New York product. We offer free crystal replacement on all of our products up to a year after purchase. Whenever a crystal falls off, call our toll free number 1800 251 2116 and a customer service representative will gladly walk you through the steps to getting your crystal replaced. 


I have a few questions for you and would also like to provide some feedback on your products/website. Who should I contact?


We are always here to answer any questions you may have and welcome any feedback as we strive for perfection. Please send any questions and comments you have have to info@jimmycrystalnewyork.com and we will respond to you as soon as possible. 

 

I'd like to buy a Jimmy Crystal New York product at one of our store locations. Where should I go?

 

You can find our products in high end department stores and unique stylish boutiques around the world, including Bloomingdales, Caesar's Casino, Cache, and more. We do custom designs for our retail clients that you cannot find on our website, so make sure to visit the retail location nearest you! You can find out more about all of our retail locations on the STORE LOCATOR page.