RETURN POLICY

 

 

Dear Valued Customer,


Thank you for placing orders with Jimmy Crystal New York.com!


Customer satisfaction is of ultimate importance to us. If there is any problem with your order, please review our Merchandise Return Policy instructions below.


Exchange only unworn merchandise within 10 days.


All of our products are inspected and are in "Brand New" condition when purchased. Our products are warranted for one year from the date of purchase. Within this warranty, we will repair due to defective materials or workmanship.Please check the shipment against your invoice as soon as you receive it, and report any error within the first 10 days upon receipt.


No return will be accepted without the proper Return Authorization (RA#) Number.


To receive your Return Authorization (RA#) number, please contact us at info@jimmycrystal.com or call 212-594-0858 with your purchasing information.


Jimmy Crystal New York.com provides replacement and /or exchange for any new product with a manufacturer's defect within 10 days of receipt. Please be informed that any kind of physical damage that results from shipping and handling is not covered by this warranty. We warrant the workmanship of the Swarovski crystal ONLY (Lenses, frames, screws, etc. are not covered by our warranty).We recommend you tighten the screws occasionally, as they tend to loosen with wear.We will not and cannot be repair due to "Wear & Tear". The product may be repaired or replaced at our option after it is carefully inspected. Please allow up to 45 days for repairs. When sending in repairs, please include a copy of the original receipt, and briefly indicate the problems. Please enclose your name, address and phone number and $10.00 to cover postage and insurance. Checks made payable to: Jimmy Crystal (New York) Co. Ltd.


Thank you, and we appreciate your business.